The guarantee
Ask within 7 days and you get your money back. No reason needed.
If GutGlow isn’t right for you, request a refund within 7 days of your purchase and we will return the full amount you paid. You do not need to explain why, and you do not need to justify your decision to anyone.
This reflects Article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor), which gives you the right to withdraw from a distance purchase within seven days. We apply it to every customer, everywhere, regardless of where you live.
What’s covered
Everything we sell.
The guarantee applies to all our digital products, including:
- The GutGlow 7-Day Reset, and its Mobile Companion Edition
- All bonus guides included with your purchase
- Access to the GutGlow Companion app
Where products were bought together as a bundle or with an add-on, refunding the purchase refunds the whole of it.
Having downloaded the files, opened the guides, or started the program does not affect your right to a refund. We would rather you actually tried it.
How to request one
Through Hotmart, or just email us and we’ll do it.
Our products are sold through Hotmart, which processes payments and refunds on our behalf. You can request a refund in either of these ways:
Through Hotmart
- Open your purchase confirmation email from Hotmart
- Follow the refund link, or sign in to your Hotmart account and select the purchase
- Choose the refund option and confirm
Through us
- Email support@gutglowlife.com
- Include the email address you bought with, so we can find the order
- We will process it for you — you don’t need to argue your case
How long it takes
Usually a few days, then it depends on your bank.
Refunds are returned to the original payment method. Once approved, Hotmart normally processes the refund within a few business days. How quickly it then appears on your statement depends on your bank or card issuer, and can take up to two billing cycles for some international cards.
If more time has passed than that and you have not seen the money, contact us and we will follow it up with Hotmart directly.
After a refund
Access ends, and we ask you to delete your copies.
When a refund is issued, your licence to use the products ends. Your access link to the Companion app is deactivated, and we ask that you delete any files you have downloaded.
Anything you recorded inside the Companion app is stored on your own device, not ours. A refund does not delete it — you can export or erase it yourself from the app’s You tab.
If something isn’t working
Give us a chance to fix it first — but the refund stands either way.
If your problem is technical — a file that won’t open, an access link that won’t work, a download that failed — please write to us before requesting a refund. Most of these take minutes to solve, and we would rather you had the product you paid for.
This is a request, not a condition. Your right to a refund within 7 days does not depend on contacting support first.
Your legal rights
This guarantee adds to your legal rights; it doesn’t replace them.
Nothing in this policy limits any right you hold under the consumer protection law of your own country, or under the Brazilian Consumer Protection Code. Where local law gives you a longer withdrawal period or a stronger remedy, that law applies.
Refunds are also subject to Hotmart’s own purchase and refund terms, which apply to every transaction processed on their platform.
Contact us
A real person reads this inbox.
Email: support@gutglowlife.com
Contact form: gutglowlife.com/contact
Website: gutglowlife.com